Frequently Asked Questions (FAQs):
Volunteering FAQs:
Q: Do I need special qualifications to be a volunteer on the inbound distress and outbound support lines?
A: While we do not look for any specific educational qualifications, there are certain criteria our volunteers are expected meet:
- At least 21 years of age
- A kind and a caring heart, patience, empathy and a desire to help those who are struggling in the community
- To be able to attend and complete a 50 hour training program
- To be able to commit to 12 hours per month for a minimum period of one year
- Payment of $50.00 training fee
- To be compassionate and be able to provide listening support without judging
- To be able to accept and respect differences in opinions, values, views and beliefs that may be different from your own
Q: Are there specific shifts that I would have to volunteer?
A: No. You can choose the shifts and the days that are most suitable for you.
Q: What type of training would I receive?
A: You will receive both specialized and hands-on training that will be extremely useful when you begin volunteering on the distress lines or with other support line programs at Spectra Community Support Services. The training program is designed in such a way that all the skills learned and knowledge gained can be applied to your day-to-day life – personally and professionally. Training is conducted in small groups by qualified staff and includes role playing and guest speakers. All volunteers receive current and updated training to ensure that they are qualified to perform their assigned volunteer duties effectively and efficiently.
Q: Do you have a policy on diversity?
A: Spectra Community Services is a strong believer of diversity and equal opportunity in its volunteer base and work force. We are opposed to discrimination on the basis of sex, race, sexuality, age, physical or mental disability, religious beliefs, marital status, parental status, political affiliation, physical features or social and cultural backgrounds. All our volunteers go through the same training course. Spectra Community Support Services' strength lies in its inclusiveness and diversity in all its services and programs. Applicants will be considered for volunteer positions solely on the basis of skills, aptitude and relevant qualifications.
Caller FAQs:
Q. What can you expect when you call on the Distress or Postpartum Service lines?
A. When you call Spectra Community Support Services, you can expect anonymity and confidentiality, as well as an empathetic listener. We are here to comfort and support you; provide you with kind and caring listening support; understand when others can't, and provide appropriate community information and referrals.
Q. When can I call?
A. Our English distress phone lines are open around the clock, seven days a week (including holidays) and the service is free. All language distress lines are open from Monday to Friday from 10 a.m. to 10 p.m., anonymous, confidential and also free.
Q. If someone can speak any of the other languages you offer, do they have to speak to someone in English first and then ask for a person who can speak their language?
A. No, there is a specific phone line for each language. When you call you will hear a couple of options for different languages. Simply press the number of the language you require and someone will answer in your language. Please refer back to our specific program pages for additional information.
Q. Who are the people who answer the distress lines?
A. The phone lines at Spectra Community Support Services are staffed by highly trained volunteersand staff who believe listening makes a difference. Our volunteers provide a range of services on the telephone lines from crisis management to providing information about other resources available in the community. Our volunteers do not give advice. We provide support and a safe place to talk. Your well-being is important to us. We are here for you! We are with you through life's challenges.
